C.Some Important Provisions Introduced with the new Law on Consumer Protection
The purpose of the Law is stated in its first article and again it can easily be…
The new law on Consumer Protection applies to all consumer transactions and practices…
The concept of consumer is drawn in its widest sense. “Consumer” means real persons…
A very important form requirement is brought to the consumer transactions that are…
• not less than 12 points (size),…
• in an understandable language, clear and simply readable manner.…
• a copy printed on paper or in a durable medium must be given to the consumer.…
The trader shall give the consumer all information relating to all fees and/or expenses…
Unfair contract terms, defective goods and services, consumer credits, distance selling…
• Avoid the contract (by declaring his readiness to surrender the defective good…
• Request a proportional reduction (by keeping the goods)…
• If repair is not excessively costly, request the repair of the goods (all expenses…
• If possible, request that the defective good be replaced by a sound one.…
Repair or replacement can be requested also from the producer or the importer. Seller,…
Long term vacation service contracts, package tours, subscription agreements, promotional…
When it comes to consumer redress, the consumer courts are improved and applying…
“The Arbitration Committee for Consumer Problems, which is presided by the provincial director of trade in provinces and by the district governor or offi
a) One member to be appointed by the Mayor from among the expert municipal personnel in the field,…
b) One member to be appointed by the Bar, from among its members,…
c) One member to be appointed by the chamber of trade and industry in disputes where the seller is a merchant, or by the chamber of commerce where such are organized separately; by the union of chambers of merchants and craftsmen in provinces, and by the merchant and craftsmen chamber which has the highest number of members in districts, where the seller is a merchant and craftsmen,…
d) One member to be elected by the consumer organizations from among themselves. The substitutes for the president and the members possessing the qualities set forth in this paragraph shall also be determined.”…
The consumer arbitration committees are unique to the Turkish law. Application up…
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