Consumer Dispute Resolution in the Digital Age: Online Dispute Resolution

a) Diagnosis and information, which is designed to be given free of charge.…

b) Intake, which is a fee-based service (approx. €500 fixed fee). This stage enables…

c) Dialogue between the parties; this is free, but the rest of the process, in which…

d) Trialogue, which requires hiring a mediator following a pay-as-you-go system.…