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1. In tandem with the sharp increase of online cross-border transactions, there has…
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Yayıncı:
On İki Levha Yayıncılık
Yayın tarihi:
Temmuz 2020
ISBN:
978-625-7899-75-8
Baskı:
1.b.
On İki Levha Yayıncılık
Yayın tarihi:
Temmuz 2020
ISBN:
978-625-7899-75-8
Baskı:
1.b.
Yazarlar:
Serkan Kaya
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Appendix 3 UNCITRAL Technical Notes on ODR
Section I — Introduction …
Overview of online dispute resolution …
2. One such mechanism is online dispute resolution (“ODR”), which can assist the…
Purpose of the Technical Notes …
3. The purpose of the Technical Notes is to foster the development of ODR and to…
4. The Technical Notes reflect approaches to ODR systems that embody principles of…
5. The Technical Notes are intended for use in disputes arising from cross-border…
6. The Technical Notes are a descriptive document. They are not intended to be exhaustive…
Section II — Principles …
7. The principles that underpin any ODR process include fairness, transparency, due…
8. ODR may assist in addressing a situation arising out of crossborder e-commerce…
9. ODR ought to be simple, fast and efficient, in order to be able to be used in…
Transparency …
10. It is desirable to disclose any relationship between the ODR administrator and…
11. The ODR administrator may wish to publish anonymized data or statistics on outcomes…
12. All relevant information should be available on the ODR administrator’s website…
Independence …
13. It is desirable for the ODR administrator to adopt a code of ethics for its neutrals,…
14. It is useful for the ODR administrator to adopt policies dealing with identifying…
Expertise …
15. The ODR administrator may wish to implement comprehensive policies governing…
16. An internal oversight/quality assurance process may help the ODR administrator…
Consent …
17. The ODR process should be based on the explicit and informed consent of the parties.…
Section III — Stages of an ODR proceeding …
18. The process of an ODR proceeding may consist of stages including: negotiation;…
19. When a claimant submits a notice through the ODR platform to the ODR administrator…
20. If that negotiation process fails (i.e. does not result in a settlement of the…
21. If facilitated settlement fails, a third and final stage of ODR proceedings may…
Section IV — Scope of ODR process …
22. An ODR process may be particularly useful for disputes arising out of cross-border,…
23. An ODR process may apply to disputes arising out of both sales and service c…
Section V — ODR definitions, roles and responsibilities, and communications <…
24. Online dispute resolution, or “ODR”, is a “mechanism for resolving disputes through…
25. As used herein a “claimant” is the party initiating ODR proceedings and the “respondent”…
26. ODR requires a technology-based intermediary. In other words, unlike offline…
27. An ODR platform should be administered and coordinated. The entity that carries…
29. The communications that may take place during the course of proceedings have…
30. It is desirable that all communications in ODR proceedings take place via the…
31. To enhance efficiency it is desirable that the ODR administrator promptly: …
(a) Acknowledge receipt of any communication by the ODR platform; …
(b) Notify parties of the availability of any communication received by the ODR platform;…
(c) Keep the parties informed of the commencement and conclusion of different stages…
32. In order to avoid loss of time, it is desirable that a communication be deemed…
Section VI — Commencement of ODR proceedings …
33. In order that an ODR proceeding may begin, it is desirable that the claimant…
(a) The name and electronic address of the claimant and of the claimant’s representative…
(b) The name and electronic address of the respondent and of the respondent’s representative…
(c) The grounds on which the claim is made; …
(d) Any solutions proposed to resolve the dispute;…
(e) The claimant’s preferred language of proceedings; and…
(f) The signature or other means of identification and authentication of the claimant…
34. ODR proceedings may be deemed to have commenced when, following a claimant’s…
35. It is desirable that the respondent communicate its response to the ODR administrator…
(a) The name and electronic address of the respondent and the respondent’s representative…
(b) A response to the grounds on which the claim is made; …
(c) Any solutions proposed to resolve the dispute; Sayfa 211…
(d) The signature or other means of identification and authentication of the respondent…
Appendix 2 – Directive on Consumer ADR
Bibliography
